I chose CollectPlus as my delivery method for some pillows I ordered from a store online. I have never received the pillows and instead ended up calling and emailing around various people trying to sort out the mess created by CollectPlus. The CollectPlus point I chose was the Meadowhall branch and after receiving confirmation of dispatch I waited a few days before checking the CollectPlus tracker to see whether the pillows had arrived, as I hadn't heard anything further. There was a note on the tracker telling me there was a "parcel problem", with no further information, just a number to call. Nobody had tried to contact me to make me aware of this problem. I called the number and was told the pillows were too big for the branch to accept and they were returning them to the sender! These are just three normal sized pillows, nothing massive, so I'm amazed they can't cope with these items. I asked if I could just go to the depot and collect them and they said they'd check, then I heard nothing further until an email a couple of days later saying they'd returned them to sender anyway. Great. So I'm now having to place my order again and await a refund for the original order in the meantime, all because of CollectPlus's inability to accept pillow-sized orders or communicate effectively. I'll never choose CollectPlus again, they've been a nightmare.