I booked my SX4 in for a service at Colin Appleyard Huddersfield. The service itself was fine and I have no issues with it. I was offered a courtesy car for the day which I accepted. At no time was I EVER informed that there would be a cost involved. On checking my receipt when I returned home I was extremely unhappy to discover I had been charged £35.10 for "Loan Vehicle Insurance". One very unhappy customer
Helpful Report
(Huddersfield) - Posted 1 year ago
Hi Jane, Thank you for your feedback, having spoken with the service department at Huddersfield they have told me that the charge of £35.10 was for synthetic engine oil and a charge of £8.33 + VAT had been made to cover the insurance cost of the loan vehicle, please accept our sincere apologies that this cost had not been previously mentioned to you and as this was an error on our behalf we have now reimbursed you.
Posted 1 year ago
Colin Appleyard LTD is rated 4.65 based on 1,040 reviews

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