Mrs Trish Lees
Generally our experience was good at Huddersfield however we feel let down by discovering that they had MOT'd the car 3 months earlier than required after saying they would contact us when it needed doing. The promised follow up call was not received and we suspect that the mpg reading on the car may have been achieved on a rolling road and not the open highway.
Helpful Report
(Huddersfield) - Posted 3 years ago
Hi Trish,

I'm sorry your experience at Colin Appleyard didn't meet your expectations. We take all comments & criticisms seriously, so I have passed your message on to our Sales Manager at Huddersfield who will give you a call in due course. We believe the sales person who dealt with you and your Suzuki Splash didn't explain the situation with the MOT clearly as we were trying to save you a trip back in 3 months time to MOT it, so Ali will call you to go through that

With regards to the vehicle MPG, this is something stated by Suzuki and as such, we have no control over I'm afraid. Suzuki state on their website & marketing materials that "Fuel consumption figures are based on an EU test for comparative purposes only and may not reflect the real driving results". Weather conditions, driving style, journey type etc. are all factors that affect MPG, which is why they state that the figure is for comparative purposes only.

Again, I can only apologise for us having not met your expectations with your vehicle purchase. If you have any further questions, please don't hesitate to get back in touch.
Posted 3 years ago
Colin Appleyard LTD is rated 4.65 based on 1,047 reviews

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