Unfortunately I have found customer service to be uncommunicative at best and sown right unhelpful once they chose to respond. Initially i had an issue related to the billing of the beauty box. I did not realise the took payment so far in advance and then queried this with them. I received no response to my initial request and sent an additional follow up a week or so later which I did receive a response to. In this response they chose to cancel my subscription - despite - my specific statement that I did not wish this to happen. I responded to this and asked them not to cancel the subscription as I did not want this to happen. I received no response to this after 4 days and followed up with a question to find out what was happening and I have received no response to this to date. I appreciate that in part this was my fault for not clarifying the billing cycle prior to subscribing but the lack of response and ignoring my requests is inexcusable. I do understand that when busy turn around for a response can take longer however I feel that I have been more than patient in trying to reaolve what should have been a simple query made over complicated by the customer service acting without acknowledging the customers concerns or asking how they would wish to proceed. The one box I did receive was disappointing at best as one of the main products it contained was one I had already received when contorted was doing the boxes without the subscriptions. However that is a matter of personal taste and my rating is primarily based on my customer service experience. At the moment I do not know if I have an active sub, a cancelled sub or what is going on due to the lack of communication. To be honest the customer service has put me off wanting to make any future purchases beauty box related or not.