Initially sent the round product, customer service was good when I first got in touch and you sent a replacement. The replacement was also wrong. Now when I get in contact, you ignore me. I have emailed and tweeted multiple times and had no response. I ordered a double-ended eye shadow brush, first time I was sent a double-ended blusher brush and secondly I was sent 2 separate brushes, neither of which match the eye shadow brush I ordered! I was happy with the service the first time but am very disappointed that you continue to tweet and post things online but won't reply to my tweets or emails!