As a regular beauty box buyer I was excited to finally get a cohorted box. While the box arrived as stated the products were ok , it was clear that one item I received was used (tested) with oil finger marks in an eyeshadow and deeply scratched packaging. I have politely emailed cohorted and have waited five days now with no response. The likes of LIB and birch box offer a much better service for both the merchandise and CS. I was eager to grab a box and was hoping to get a positive reply from the cohorted team so I could order the sept box . As I have had no response I see little point in continuing , a reply would have been nice , a product from a bargain basement bin wasn't the standard I expected . I would advice other branded boxes .