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Ella Palm Reviews

4.8 Rating 189 Reviews

97 %

of reviewers recommend Ella Palm

Company Reviews

Product Reviews

4.8

Based on 189 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	Under An Hour

About Ella Palm:

Handmade premium gold, pearl and gemstone jewellery.

We believe that quality jewellery should be attainable and that everyone should have access to the perfect piece to elevate any look.

Our unique collection offers contemporary gold and pearl jewellery with a sophisticated timeless design. We use only the finest precious metals including sterling silver, 18k & 14k gold combined with freshwater keshi, biwa and baroque pearls and semi precious stones to create truly unique handmade pieces. An affordable premium jewellery collection that you will love to style and wear everyday.

Visit Website

Email:

info@ellapalm.com

Location:

shoreham by sea
bn43 5hl

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Ella Palm 5 star review on 24th March 2023

Ella Palm 5 star review on 21st October 2022

Ella Palm 5 star review on 7th February 2022

Ella Palm 5 star review on 13th February 2021

Ella Palm 5 star review on 9th November 2020

Ella Palm 5 star review on 9th November 2020

Ella Palm 5 star review on 9th November 2020

4

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The first item I ordered turned out to be not quite what I wanted, the necklace was a little too short, but they made no fuss at all about changing it and sent a slightly longer chain the next day which was perfect. They were very helpful and communicated well. Lovely designs and packaging also :)”

“Always high quality pieces, unique and beautiful designs very happy with my pearl necklace.”

“Nice jewellery but! their customer service is non existent. I have ordered 12 times from them. Every time it took 2 weeks for the parcel to arrive if they didn’t forget to send it. That happened too, or blamed it on evri. Happened too. You send a chaser email, they ignore you and quickly rush to send it. So then in a day or two you get the notification that they finally posted it. You only get a response to your email if you start putting negative comments under their instagram posts. Otherwise YOU ARE JUST IGNORED. All my 12 orders took ages to arrive. There is always an excuse such as understaffed, holidays, they are handmade, never own their mistakes. My very last order again took 2 weeks to arrive TO THE WRONG ADDRESS. I have never in my life experienced a shop not using an address that you have on your account and selected at checkout but randomly picked a completely different one. I did send an email regarding this, and being loyal to their usual style- they had nothing to say about it or apologise or to own their error- NO! They ignored me again! I can see from others below that they can be responsive when they like but to address their mistakes is a NO! I found this very insulting, the worst customer service and this is not the way to retain a loyal customer. After 12 orders I think I can call myself a loyal customer. They can have beautiful jewellery when you are constantly let down and ignored when issues arise then you are better off spending your hard earn money elsewhere where you are appreciated and respected.”

Hi Gabi, I extend my sincere apologies for the ongoing disappointment you've experienced with our service. Your feedback is invaluable, and I deeply regret any inconvenience caused. As the owner of Ella Palm, preserving the essence of a small boutique business has always been my goal. However, during busy periods, managing the surge in handmade orders becomes exceptionally challenging. I completely understand if you choose not to shop with us again, but I want to express my gratitude for the orders you've placed with my company. Each one is genuinely appreciated. We are launching a smaller collection in the new year that will be more manageable for us, aiming to minimise any further issues with delivery times. Once again, I apologise for any disappointment you've experienced while shopping with Ella Palm. I am committed to improving our service and delivery times in the future and hope that you can shop with us again when we return. Kindest regards, Zara

“Delighted with my pieces, beautiful items thankyou :)”

“The pearl Alexandra pendant necklace I bought was beautiful, looks just like it does in the pictures or even better. I'm very pleased with it and seems very good quality. The packaging was very good too. Only thing I wasn't a 100% happy with was the time it took to arrive to Germany ( 10 days) I appreciate it is a busy time of year but I would of given 5 stars if it had arrived more promptly. Overall I am very happy with my purchase thank you.”

“Everything was lovely, nice gift packaging shipping was fast. Great experience. The only reason I’m not giving 5 stars is because a lot of products I was interested in were not available (sold out) Would buy from you again multiple times!”

“Gorgeous jewellery and always very good quality, my favourite brand :)”

“Fab range of jewellery great quality and lovely packaging!”

“Quick shipping gorgeous pieces!”

“Beautiful and high quality pieces, even better than the website - which are already gorgeous. Very pleased with my purchase.”

“The customer service is great - every time I've reached out to the team for sizing help or order questions they have been very responsive, pleasant, and eager to assist. They really make you feel like a valued customer.”

“Beautiful company, with some amazing pieces and very good quality. I love the range. Such a great company to buy from, easy and quick delivery and very beautiful packaging! You can tell they care :)”

“Stunning pearl jewellery!! Excellent quality very happy with my order.”

“Stunning jewellery and beautiful packaging”

“Beautiful pearl earrings very good quality for the price and came well packaged”

“Thankyou to Zara for a very friendly and personal service. I had an issue with a pearl bracelet that was unfortunately too small. Within a day they had made the bracelet to suit my size and was delivered the next day. Beautiful pearl jewellery with a lot of care and attention thankyou”

“I couldn’t recommend Ella Palm enough. Their jewellery is high quality and extremely long lasting. I’ve had my Alexandra necklace for almost two years now and wear it everyday and still in prefect condition. Customer service provided to me was outstanding. Response was really quick and Lucy was super polite and helpful.”

“Quick shipping and friendly customer service.”

“So pleased with my purchases.I ordered 5 Lani pearl bracelets for my bridesmaids they all came beautifully presented, can’t wait to give them 🤩 very nice website with a wide selection of pieces 👍”

“Lovely design, poor quality, poor customer service I placed my order in Jan and didn't receive the product for 2 weeks. I contact them (by several means) and realised that the parcel was lost. They send me a new one, which is faulty. So I asked for a refund, and it's been 2 weeks since I confirmed my returned product has been received, no one replies my email.”

Hello, Sorry to hear you have been having a lack of response from our team. Some of our staff were on annual leave for the last 2 weeks due to the holidays so we have been very short staffed. Please email us again as I can not tell from the review what order this is referring to. If you haven’t been refunded we will refund you right away. Many thanks Zara

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Ella Palm is rated 4.8 based on 189 reviews