The washing machine I bought online was fine and there was nothing wrong with the product or buying process, however the delivery "service" was appalling - when the eventually arrived over half-an-hour later than the end of the 1 hour time slot I was given. I chose the (admittedly) free connection service where they are supposed to disconnect and remove the old appliance before installing and checking the new one. However, when the delivery men arrived they said ‘We don’t take them out – it should already be disconnected’. Even after I showed him the email listing the service they should be providing he refused and suggested I was actually lucky because ‘my mate would have just walked out!’ Eventually, after disconnecting the machine myself, I suggested they leave before they had finished connecting the new one, in order to avoid having to listen to the grumbling and moaning about the connections being difficult to get at. They did deliver and take away the old machine, but almost nothing else of the service was provided.