Ordered a fridge from Co-op Electrical. With the first 2 deliveries, the fridge arrived damaged and was rejected due to (apparently) the fridge being lifted by a fork-lift vehicle at their depot effectively crushing the sides of the fridge on both occasions. The 3rd delivery just didn't take place despite me speaking to the returns lady on the delivery person's telephone and arranging a replacement and time for delivery. When I finally got through to the Co-op (you'll wait a long time for them to answer their phones) they had no record of the conversation or the delivery that was promised. Finally, on the 3rd (actual) delivery date the replacement item arrived undamaged and was accepted. Despite the Co-op stating that a text would be sent the night before to advise of a 'one hour delivery slot', On all 3 delivery occasions, their delivery people arrived outside of the time slot. With the final 2 deliveries I was given 3 separate time slots which effectively meant that the time slot was in fact in excess of 5 hours - work that one out!! I won't be using Co-op again due to their poor communication set-up and haphazard delivery 'system'.