The initial contact from them is great until they review your credit file and then choose to completely ignore your calls and emails, despite sending numerous requests for an update on a re mortgage Ellis has completely ignored my calls surely she can’t always be on a call when I ring and doesn’t even have the courtesy to reply to my emails! they only want to deal with you if you are credit worthy so they can get paid thier extortionate fees, if they can’t help just be upfront and honest and say you can’t DONT KEEP ME HANGING ON! My advice DONT WASTE YOUR TIME with them if you have bad credit , there are many more decent brokers who are gueniune and are serious about helping you give them a try instead.