Really terrible experience and customer service. I bo oked my parents a taxi to go to a wedding via the app and 15 minutes before the taxi was due they called and cancelled. This was due to the fact that they didn’t cover the area (which is 10 minutes away from the Kingston branch) and that it had been booked via the app and not over the phone. They clearly cannot get their act together to organise the bookings they have. No apology, no offer to find an alternative taxi, nothing. They refused to believe they had done anything unreasonable and the Clocktower Cars person, Abdul, was aggressive, rude and put the phone down on me twice whilst I was asking why the cancellation was so late.