They were one of the best value companies for a few years until recently when they have lost their way. I received an email from them regarding price increases planned for October. They have sneaked in an additional standing charge on top of the standard tariff increase. Now they expect you to pay £40+ a year for literally nothing at all on top of electric that you use which also increased in price. Another thing I disliked is the default charity £1 amount pre-selected when buying top-ups online. Donating to an external charity should always default to £0 and if people want to change that it's up to them. It's annoying to have wasted money by overlooking a default setting that was very presumptuous of them in the first place. Buying electric should not result in consumers making accidental charity donations when all they wanted was electric.