Twice we have trusted a barrister recommend to us by a member of staff at clerksrooms direct. And twice we have been let down by an unprepared, unprofessional barrister. First time round the barrister failed to notice that the court trail was a ‘directions’ hearing something we feel a professional should of noticed. Meaning the case which was prepared in full and we had paid for would never have been presented as it was issued for direction only. He also failed to do a full breakdown of costs meaning when the case was struck out we weren't awarded costs which would normally happen in this situation. He didn’t issue the correct defense/counter claim. We accepted a court undertaking presented by the barrister as a substitute to an injunction, that again wasn’t properly carried out. All these to a non lawyer professional were not evident. When we needed a barrister again, following on from the previous case, the original barrister wasn’t available, so we were recommended another one by a member of staff at clerksroom direct Today we’ve been to court for a harassment case, again the barrister was unprepared for the case. He failed to notice the court hearing was a hybrid case costing us more to get him to attend in person. After telling us we had a good case leading up the trial, he failed to notice key points were missing costing us a total of £7140 for him to travel from London to Manchester to tell us that our case was bound to fail. Funny how it all changes once they’ve got your money in their pocket. Although we are being referred to the barristers directly, in each instance we’ve been recommended them by clerksroom direct, and paid clerksroom for the services provided. They claim to find you the right barrister and experts. Their duty of care should be in the interests of the client. We would like to make people aware and to hopefully stop them being put in the same position as us, by using barristers not fit for purpose. They claim Quality Assurance Guaranteed so have got to accept some responsibility for the actions of barristers they recommend to people, we were guided by their recommendations and assurances. We feel we are thousands of pounds out of pocket and our case messed up because we were unable to rely on the recommendations or barrister provided.