contacted this organisation a few months ago, paid a deposit for the services of a Barrister. I was advised that the date was booked in her diary. Closer to the date I asked to speak to the barrister to ensure she had all the relevant information. I was advised by Sam that, the Barrister will not look at it until I have made the full payment. My view is that, how could you make a full payment without even having a conversation with the person who will be representing you? This is not good practice. Surely, one must be sure that the barrister understands the undertaking before contracting. At a later date, I once again asked to speak the barrister, stating I was unwilling to pay the full fees before speaking to the barrister. On this occasion, I was given an appointment. I then was told to call the main number. I asked for the main number and was told its in the email signature. I advised that from my view, there was not any number in the email signature. I was told, it's in the email signature. I them wrote stating thus far I have had poor customer service as I was not happy with the communication with Sam. With just 4 weeks to go to my hearing, Sam then emailed me and said they will not be taking on my case because I said the customer service thus far was poor. How unprofessional is that. No consideration for the fact that the complaint is about him and not the barrister, who I did not get a chance to speak to and the client now has to find another barrister within 4 weeks. This is not professional at all in my opinion. Clients should be treated with respect and courtesy. Thier website states that the service contract is with the Barrister not clerksroom. I assume that the barrister is the person who should be cancelling the contract not Sam as my concern is my communication with him. I asked him if this was his decision to make or the barrister - all I was told is that the barrister is in agreement with him.