I ordered 2 hampers, 1 for the US and 1 for Canada. Neither turned up on the day I specified, in fact the one for Canada was 4 days early! The one for the US had no update on it's tracking on the website, and even though it was delivered on the 17th (I specified the 18th Dec) , it has still not been updated as of today and not even showing as having been dispatched. In the end I had to email to find out what was happening! When I asked for receipts, I was told they don't issue them and I had to email separately to specially request them. Overall I did not have a good experience and will chose another company the next time I need to send a gift!