We had terrible trouble recieving our items after the FedEx courier left our parcel outside a commercial property about 5 or more miles from our address. The fault was with FedEx, but Jessica from Clair de Lune still tried her best to assist us in trying to trace where the parcel was, and when we could not, she quickly started to arrange for a replacement to be sent to us (which eventually was not needed). Now we have the Moses basket and stand we are very pleased with them. Unfortunately, there were no assembly instructions included but we were easily able to locate the instructions online, and there was even a video to go alongside them.