1. On initial delivery in Dec 2014 and despite the £10 charge on a £1,200+ watch, the bracelet had not been resized; 2. It was soon apparent that the timekeeping of this particular SH21 did not meet COSC standards or my expectations. The advice from customer services to start winding, my new automatic chronometer, regularly saw no improvement, my scepticism was not misplaced! It was received back for attention on 13 March 2015 and returned to me 12 days later. It has not needed regular correction since. 3. In early 2015 the date occasionally failed to change, this increased in frequency until I returned my lovely C9 5 day automatic for attention again, receipt was acknowledged on 2 July. 10 days later I was informed the watch had to go to Switzerland for repair, an expected 8 week process. On 20 September, 10 weeks later I requested news, and was given the ETA of end October/start of November. It was despatched to me on 1 November. 17+ weeks, beginning to end, not what I expected. I so wanted the innovation to be successful and I do get pleasure from wearing a fine piece of engineering, but had I known then what I know now, would I have made a different buying decision, probably yes. I just hope my attitude changes over the next few years, I'd like to pass this on with my Dad's Roamer and my Great Uncle's Rolex.