Bought a diamond necklace - it was reasonably priced and loved by the receiver. It's really beautiful. They have a "buy within X hours and receive in X days!" thing on their website. I wouldn't trust this if you're in a hurry. It's not accurate. Paying extra for delivery won't speed up the process either - just use the free service. The necklace arrived 2 days late and tangled in the box. Took me so long to untangle it, I almost returned it. The way it was tangled made me question if it would even be possible for this to happen during transit. I also received a lot of "you still have X still in your basket, can I help?" emails, even after I ordered the item. I would use them again but probably not as a first choice. I would have given them 3 stars but they filter out reviews under 4 stars on their website.