Numerous purchase issues starting with incorrect info given on exchange, threatening with a regulatory complaint due to unreasonable delay cancelling finance, then purchased another ring, which was out of stock so another one offered, and was sent the completely wrong one. Was given the alternative eventually (after threatening to cancel the whole thing if not received by the date promised). Have shopped with CH for years and usually the service is great but the experience this time was poor. I did receive a discount off a more expensive ring that was given as an alternative, which I accepted although the diamond colour is not as good (yellow diamond). Would probably go elsewhere next time.