We have now received our second order from The China Village, having selected our Royal Doulton replacements from the clearest, informative on-line catalogue one could wish for. Our telephone calls were answered quickly, courteously and in the most friendly, helpful way ever encountered when dealing with a firm over the phone, for example, checking each item to ensure they were in pristine condition.. Emails confirmed the order (with pictures of each item) along with transit details. A really genuine firm to buy from and we highly recommend them with confidence. For once, we did feel that our call was important to the voice the other end. So, thank you The China Village. Dr. Paisey