I purchased two painted beds online and when they arrived whilst they appear well made, they were not as described on the website. The paintwork was distressed, not a look I particularly like, indeed I would not have purchased the beds had I known this to be the case. I phoned Chiltern Oak to inform them of this and was promised a call back which never materialised; in the meantime we were sleeping on mattresses on the floor. After several days I called again only to be told that all the painted beds made by the manufacturer were distressed, a fact that Chiltern Oak were unaware of until I brought it to their attention. As alternative beds would not arrive until after Xmas I decided to keep the beds, but was given very little recompence (less I suspect than it would have cost the company in transport costs), despite the fact the beds were not as described. Further I only received this after I finally managed to contact Chiltern after several failed attempts and having having left further voicemail messages which again were not answered. The quality of the beds is good for the money but unfortunately the after sales service is very sadly lacking. In addition I note the description on the website is remains as was - incorrect!