I bought 4 pieces from the Rutland Painted Oak range, after pondering for months looking for something I liked. I found this company and the price came in much cheaper than other companies that were selling the exact same thing. Its a lot of money to spend on something you havent seen 'in the flesh', the free delivery was a great touch also! Many helpful emails from the staff in advisng me with sizes, colour etc. All messages were answered. One item had a longer delivery time than the other 3 items, something like 2 months but that didnt bother me as free delivery was offered. Was very pleased when all 4 items turned up on the same day, the 'out of stock' item came first in a small courier van and the other 3 items arrived shortly after in a bigger van. Helpful driver and tackled all the funiture on his own up my very steep drive (he had to leave the van at the bottom of drive). All came assembled and very well packaged. Was dissapointed that one item, the large sideboard was damaged slightly, the paint had kind of split. So quick phone call back to Chiltern and they arranged a new one to come out to me within 2 weeks, which was fine, these things happen. I packaged up the faulty one, left outside for them to collect when they dropped my new one off. New one was perfect with no problems. All in all from start to finish, Chiltern really have been a great company to deal with in every aspect. There was a problem, they fixed it right away. Very happy and my new living room furniture looks lovely. I will definetely use this company again. I'm not one that usually leaves reviews but felt this service was outsatnding. Well done. 4star just to reflect the damaged item.