I will NEVER use this 'family friendly' supplier again. I paid for a Banbury chest of drawers which arrived very badly damaged with a shattered top left hand corner with splinters sticking out. I complained and this was replaced today but I was told it would be delivered at 6.20 am and that I had absolutely no choice about it even though I explained I'm 74, in poor health and that time in the morning is terrible for me (or probably for most people). The staff were obdurate and inflexible though superficially polite. When I said I would never have bought from them had I known that it would be delivered at 6.20 am, the girl said 'you should have asked'!!! It never entered my head that anyone would think it was ok to deliver a paid for item at that time and not offer the customer any choice whatsoever, so of course I didn't ask. One thinks of 'unknown unknowns'.... I was told I could wait for the following week but it could be the same time anyway and there was no way the courier could alter anything so as to deliver to me at the end of the route (9.00 am) rather than the start. I was told they would put it back to 7.00 am and lo and behold this morning they arrived at 6.20 am. This is unheard of customer treatment to me and I am still shocked that I had absolutely no choice. Everyone I told (young and old has reacted with 'whaaaat'! 6.20 am. It's very inconsiderate treatment and since Chiltern Oak choose their courier, I consider the responsibility lies with them.