I am so cross, called company about postage and box looking too big for the returns label and told 'it will be fine' just take to post office. If we sent it in that box will be fine for return. I live in rural Scotland so trek to post office to take parcel that size. Post office said wont accept label as for small package, called company again this morning and told split into several parcels. When i said why wasn't this on the returns label or indeed i was told this, told "they can't put all information on the returns information" and i should check website. Asked for complaints procedure and told "check website". £1650 of returns, v poor show. Just checked website again and i can't see anything about splitting parcel up in smaller ones nor about complaints procedure.