After researching for months which chesterfield suite we preferred and value for money we decided on ordering from Chesterfields Direct. This company offer such a vast array of chesterfields to choose from and it was a tough choice. We ordered a variety of swatches first as the colours online differ. We chose our swatch and then our suite. The customer service was excellent. As I ordered a 4 seater sofa I assumed I would just have 4 smaller cushioned seats. I received an email asking for my preference of 3 bigger seated cushions or the standard 4. This was a lovely touch. The sofas are handmade to order which I love, offers value for money instead of high production and sitting in a warehouse. I received an e-mail confirming my deliver time slot and date. A few days before I received another e-mail to confirm this was still OK. The delivery was swift and professional. The guys were lovely and took great care of the suite and my house. The sofa and chair are incredibly comfy and the leather is brilliant quality. The build is of a high standard and is built to last. From the customers side its so refreshing to be in contact with a person instead of automated e-mails with no reply option. Customer service from Chesterfields Direct is top quality. Highly recommend from start to finish.