My husband and I returned an iPad to cheap apples in perfect condition but with a faulty battery. We received an email with a picture of it now miraculously having been ‘dropped’ and having a broken corner (via an email with a very accusatory tone). This did not happen at home, and this feels like an easy way of getting out of repairing or replacing the iPad, particularly as the fault we reported had absolutely nothing to do with the broken corner (which wasn’t broken when it left here). Seriously unimpressed, as we’re now out of pocket for the iPad and have no way of getting a repair or replacement. I genuinely think they are just trying to get out of replacing the iPad through manufacturing a problem that didn’t exist when it was sent in, and a quick look at online forums reveals we aren’t the only people this has happened to.