""This organisation is very professional, and John is very honest and upfront. He has been a life saver for me, managing to recover nearly all of my data form the hard drive From the first day since I contacted Cheadle, John always attended me very politely and answered all questions I had with regards to my failed hard drive. He really knows what he is doing, and could identify the source of the failure over the first phone call itself. I was immediately convinced to consult him for fixing my hard drive. While working on the hard drive as well, he explains even the most technical stuff related to the possible failure causes in the simplest possible manner from time to time. He informs you in detail regarding the pricing depending on the cause of failure beforehand with no strings attached, and completely works on a No Recovery, No Fee basis. His ticket support system is also very efficient and keeps you posted about the progress made on your drive. He also provides a new hard drive with the copied data if you wish not to buy it yourself, and on top of that, gives you sufficient time in order to look at the recovered data and maintains a backup for you until then. Overall, it has been a great experience for me, and I will definitely recommend this company to have your problems fixed. I would particularly recommend visiting him in person in order to submit as well as collect the hard drive, if that is feasible. It is during these visits that I could speak with him in detail regarding the exact causes of failure, the working of my hard drive and other important technical information in general. I learnt a lot by meeting him just twice, and I would not have known my drive better on the phone conversations or by delivering the hard drive by mail.