This review is based on shopping online - shopping at cheltenham shop is worthy of 6 stars. It was 5:30 on a weekday and I needed to obtain a pair of ladies boots for my wife next day but I was in cheltenham that day. SO the stock was available and I set delivery to collect from Cheltenham store and paid delivery for next day. system changed the address to my home quietly and charged 5.99 for next day delivery. goods did not arrive next because it was after 5pm so next day is plus 1 - it does not stop you but it is buried on the internet somewhere. when asked by collect at shop was changed they do not permit courier to deliver to shops - why not????? - very poor systems - Did I get the boots on time - YES - i got into my car and did a fifty mile round trip to buy the boots and pay a second time following day the post arrived and I told him to send them back lesson - do not shop online with Clinkard - I will wait until cheltenham store is opne where the ladies there are excellent - it is a shame because yourproducts are good