Good website. The staff are very helpful on the phone, when needed. I feel that the website tends to prioritise the needs of applicants over employers -- but maybe that leads to more applications. We are trying out the Application Manager system for the first time, with the thought that having everything in one place will help organise and streamline processes. The drawback is in making it a bit harder to use our person specification as the focus of applications (as we would on our own application form) which means we have to work even harder on fairer recruitment/equal opps.