The two people I dealt with most, Belinda at your service centre and you reengineer, Joe, were both really excellent. The installation was complex and Joe, both on the pre-installation site visit, and on the day of installation, was really clear about what needed to be done, and helpful in doing it, or advising how to get my energy company to do it. Belinda was really good at liaising over the visits and paperwork. My only reason for not giving full marks is that, initially, I was passed from one person to another at your service centre for about two weeks. When Belinda took on my case, everything worked perfectly, and even the people I spoke to / dealt with beforehand were helpful, but the process didn't really get going until Belinda took it on. So, to summarise: all the people I spoke to were very helpful and friendly, Belinda and Joe are outstanding, but there was a bit of a glitch in the process at the start!