The BP Home Charging team works really inefficiently. Half a year after I brought my car, I was still waiting to get a date to for charger installation. The Home Charging team several times asked me to send documents which I included in previous emails, so clearly they didn't really read or check customer's responses carefully. Then it took BP Home Charging team over a month to finally contact the installer, despite I was told by them I'd expect someone to contact me in the next couple of days. The Home charging team has no sympathy for their clients, re process timeline, unfortunately BP Home Charging is way over promising!!