done the application and filled in all forms online, then i had to keep chasing for updates. I was told 4 weeks after the application that i need to fill in some forms, which we on the original application, as i received copies from them by email. was told to fill them in again. still had to chase for updates and was told they would contact me regularly (didnt happen) i then got an email for the payment which was done withing 30 mins and received an email receipt for the payment. 4 days later i called again for an update and was advised they were waiting on a payment from me, i asked them to check and within minutes they said it had been received and will then get a call about installation. it took another week for the call which wasnt from BP but from the engineers fitting. They were very helpful and sorted a date and if they got a cancellation in my area they would try an bring the installation forward, next day she called and brought it forward 2 weeks, engineer came was a nice guy and done a good job, explained the system well. in the booklet it says i will receive an email with a link to set up the smartcharge app within 24 hours. the unit was fitted on 14th and still no link. i have emailed and no response. i have called and no one answering. The unit itself is working well, but as a company i wouldnt recommend BP as a supplier