I ordered a home charging point for the new hybrid Range Rover sport in December 2020. I filled in all the forms and added photos and added an electric isolator switch in January 2021.I paid for the service and bpchargemaster claimed the government grant on my behalf.I’ve heard nothing since despite emailing and calling them and now I’m having to take legal advice on how to go forward as they have my money and grant and are ignoring me.I’m also in the process of raising a complaint against Landrover for recommending bpchargemaster to me. Over 3 months and still waiting!!! I wish I had read the reviews before ordering as exact same problems as other people