Pathetic, I have just cancelled the install. I needed second point. They first told me I wasn't eligible for the grant as I had one already. I had to refer them to the government website to prove to them I was. Then I have a Zoe, I was told that I would need a dual pole isolator as the zoe would not charge without one. Then I had to get my mains upgraded by the local carrier. I asked if there was anything else, they said no. Got this done which meant have to deal with my supplier for the dual pole switch and my carrier to upgrade my supply outside. Got all this sorted. The now decided I need pictures of the earth strapping to my gas pipes and my water. One is under the ceiling at the back and the other is under bath I have just fitted. At this point I have reached the end of my teether. I am not willing to disassemble my house to send them pictures. All I can say is I am just going to use my Podpoint this work with the Zoe and is no trouble. Absolute joke of a company