My delivery was messed up and they had no way to identify what had caused the problem. The guys in the office were sympathetic, and worked hard to understand what was going on but were ultimately powerless to resolve it and were unable to give me any real insight into the hold up. On the day of my delivery I had 4 separate confirmations that my delivery WOULD be on time (i.e. within the 7am to 4pm window), including 2 verbal confirmations but it didn't appear until 2 days later. Not only was it hugely inconvenient to take off 3 days of work but due to resulting scheduling issues it put my project back for 2 weeks. The final insult was they believed a suitable compensation was to reduce my delivery fee down from the express to the standard package, an insulting £12 refund to reflect on the entire debacle. Poor.