amazing customer service and lovely people all round. very accommodating all around, and the most understanding when it comes to low budgets and government grants. service of care after the funeral was no less that before, felt truly cared about the entire time. very good at explaining each step of the process for someone who is arranging a funeral for the first time, and even explained the steps outside of their control. lovely surprise after to find they planted a tree in my mothers memory and sent me a certificate. overall beautiful funeral directors to pick.