It pains me to write this review, as I did find most of the staff that I have spoken to in regards to my booking were absolutely lovely. I hired a mid size car for a weekend and was shocked to find it was over 8 year old when I picked this up! It has so many scratches etc when you inspect, that you cannot list them all. What upset me was the picture they use on the website was the latest VW Golf - and the car we were given was not even the model shown. Worried about the age I had no choice but take the car as I needed to leave... It broke down at the M6 service station ( it would not start when we return from a comfort break) The guy from Caversham called out the RAC who said the starter connection was 'bodged' and it was no wonder it had failed. 3 hours later we got back on our journey only to find that on our return we got a parking ticket for staying too long at the M6 service station. When talking to Caversham vehicle hire they were all so helpful and with them sending my the RAC document, the fine was excluded. All I want to warn people is that the cars they hire are very old... too old and don't reflect to the image they sell on. Please note the Staff are good, but the policy on cars not.