When booking your pick up time with caversham car hire make sure to leave time as we had to wait over an hour to actually get the van, during this time the lady mischarged us £200 deposit which we had actually already paid so she had that money sent back to us. The van was perfect for our needs and returning it was very quick as well. However, the issue came when we waited for our deposit of £200, the woman first told us that it had already been paid back until we reminded her that was the deposit she had wrongly taken from us. It then took 2 months and several calls and a talk with the manager for the company to finally give us our deposit back.