Service was prompt and efficient. Car was clean and available to test drive. On the negative side staff demonstrated little knowledge of model make or comparative specifications of car. Some pressure selling - ie informed that my £100 holding deposit would last until 12.00 on morning after day of viewing and that someone else was ready to buy car, (implication that it was great car) - if not bought by me. Manager confirmed this. Thus no attempt to help me make a decision by lowering price or offering me more in part exchange. Given time I had invested I bought car. Did I get a good deal? Probably an average one- but only time will tell. Since I could not afford a years warranty, this will be in three months!