Wonderful showroom, bright, open, airy and welcoming, that is till you venture past reception, and are faced with a group of men dressed from head to toe in jet black looking like some kind of hit squad. Intimidating and off putting. Get past that, do a deal, wait endlessly on promised calls. Then drop in to try and find out when the car will be ready. Meet the franchise manager, who will promise to sort out any issues there and then. Relieved and reassured, you head home confident that call you are promised will come. Ahhh, but disappointment soon returns when that "call" fails to happen. Patience all but gone, you call them, and chat to a senior manager, who actually understands and books the car out for Hand over that afternoon. Success! . But your rollercoaster ride doesn't end there, ohh no, they then make you wait 15 mins after the agreed time and then the paperwork goes on for ages, as it's a new system, finally completing the challenge, more than ready to drive off, only to be told the last hour of your life was a complete waste as the paperwork was useless and had to be posted out at some point in the future. Cars great tho.