My appointment to pick my car up was 6pm on the 28th of February. We weren’t seen until around 6:45, after going over all my finance etc, the girl went to go pull the car around for me, was gone for about 10 minutes, comes back and tells us the car is still being valeted,at 7:15pm. Wasn’t quite cleaned up to standards either with the edges of the inner windows still unclean, and I also now have a stain on the back seat from where it had been left soaking wet after the valet. First of all we noticed the car had 2 missing centre caps on 2 wheels, the carpets in the passenger footwell was coming away, and the mirror in the passenger sun visor is smashed. No big deal, cheap enough to replace/fix, but that’s not the point. The next day, I hear a high pitched squealing coming from the brakes, this was a sticky calliper. 2 days later, I started hearing a clunking noise from the front end. While I was driving back home, a part of the car broke off whilst I was driving. This turned out to be a broken spring, which had it broken in a different place, could potentially have hit my wheel and given me a blowout. Thankfully it didn’t, but it could’ve been way worse. My dad phoned the CarStore on Monday the 4th March, told them exactly what was wrong with the car so they could order parts, and I got booked in at 10am on Friday the 8th, was promised the car would be done on the same day as I needed the car that weekend and they couldn’t offer a courtesy car until the following week I believe. During that week I also discovered the drivers side window switch kept getting stuck when I was trying to put my window up, not the most convenient. Shortly after I dropped the car off on the 8th, I got a text promising I’d hear from them by 4pm AT THE VERY LATEST. It gets to a bit after half 4, and I still haven’t heard anything. Then my dad gets a call from them, basically all they’d done that day was look at the car, see it has a broken spring, and ordered the part which would be there the following day. Yes, we know it has a broken spring, we told you that 4 days previous so the parts could be ordered! As I needed the car that weekend, I had to take it back home and bring it back in on Monday the 11th. On that Monday, they replaced the spring, the brake pads, and decided to put a new tyre on the front as they weren’t happy with it.. should that not have been picked up on when the car was being MOT’d and serviced?.. When I picked the car up, I was told they’d order a new sun visor to replace the one with the smashed mirror, and they’d get someone to come along and fit it for me, and have a look at the drivers side window switch at the same time. 2 weeks pass, and I’ve heard nothing from them regarding the sun visor, so I try phoning them multiple times the next week, each time I’m told “we’ll get someone to give you a phone back!” Yep, heard that before. After chasing them up about it, I finally get through to someone telling me it’s on a 7-10 day delivery and it’ll be here mid-week the following week, which was the week beginning the 1st of April. At this point, I’ve had the car for a month and I’m still dealing with getting bits fixed. During this week, I started hearing a knocking noise with my brakes, so went up to the garage on Wednesday the 3rd April, the woman I spoke to told me to bring it back in at 10am on Saturday the 6th, and it won’t take long to have someone look at it. When I get there on the Saturday, they have absolutely no record of my appointment, and I was left sitting there for two hours with multiple members of staff walking past me, seeing me getting more and more agitated, and it took almost a full 2 hours before anybody stopped to ask if I was ok and if I’d like a tea or coffee. 2 hours! GREAT customer service right there. What they did in this time was take the brakes apart, grease them up and tighten them up as the noise I was hearing was them rattling about. While I was there I inquired again about the sun visor, I’m told they’ll give me a phone on Monday the 8th when they discover the whereabouts of the visor. Guess who still hasn’t heard from them? A few days pass with seemingly no problems with the brakes, until.. the dreaded knocking noise returns! Aaand this is where we currently are, no available appointments until the 3rd of May, just over 6 weeks since I got the car, still no word on the sun visor, still a sticky window switch, and still brakes that are rattling around, most likely because they haven’t used genuine Ford brake pads