Customer service is terrible. Phoned to check my car was ready before heading to collect it. Was told it was, got there to discover they had not changed the 2 brand new tyres to the front. Instead they were still on one front and one at the back. No mechanic there to change them round. As I drove 60 miles to collect my car I decided to get them changed round myself at home. I was about to leave when I noticed that the check sheet left on the dash stated the car needed to go to Nissan as there is a fault with Sat nav. PV management agreed to collect the car, take it to Nissan and bring it back. I've spent 3 weeks trying to get this done. Now going to take it to Nissan myself but need PV to phone Nissan and discuss replacing a sim card. 30 days later still waiting!