I had a terrible experience purchasing the VW Golf GTD. 1. I was told this vehicle had full VW service history, when i arrived after travelling 260+ miles i was told in fact the vehicle had been recently been serviced by Peter Vardy. When i asked about the service history and challenged that i had been mis-informed i was told time & time again by multiple staff who continuously talked over myself as they tried to convince me that there was no difference between partial VW history and full dealership history. 2. I saw this vehicle advertised at £18,600 which then i called Peter Vardy and reserved the vehicle with a staff member called David. Later that day i saw the same vehicle advertised at £18,750 which then i called Peter Vardy back and spoke to David about the pricing of the vehicle. David explained that is was all ok and he would sort the issue of the pricing upon my arrival. When i got to Peter Vardy this again was an issue as i was then i approached by a manager about the pricing from which i explained that i had spoken to David as he previously explained he would resolve upon my arrival. 3. After purchasing the vehicle i was not told about any warranty cover or further information about the vehicle. I was not told any basic information about how to use the vehicle. I also noticed that the brake pads were worn but was told this met your company standards. When i arrived home later that day my rear brake pads were making were almost metal to metal with the brake discs looking extremely worn. I have attached some photos. The manager was really rude as he just kept on trying to convince me that was no difference with the service history issue and was talking over me throughout our conversations. The staff at Peter Vardy Dundee clearly needs some lessons on customer service. I will not be purchasing a vehicle from you again. Regards Mr Azad