In short - AVOID! Not a value for money you will be paying. There are two parts to my experience with this company. First - delivery. It was on time and relatively painless. From that point onward it was all downhill culminating with handback of the vehicle itself. If you are looking to go ahead with this company be prepared to pay extra £35 on top of each parking ticket, fine etc. Don't forget, you still have to pay the fine itself. Now, the actual handback. What you need to know is that this company does not have a complaint procedure (an impartial body that would assess complaints based on evidence). Instead, all complaints are handled by the company's director who is the same guy who issues invoices for additional payments. You can guess your chances of winning any appeal here. During the handback their agent inspected the car, took photos and drove the car off. A week after I have received report flagging up additional damages that weren't visible by the naked eye. Those included alleged polishing of 4 alloy wheels that were not done to "their" specifications. They quoted £115 + VAT for each alloy for repair. The rate itself was pure extortion (for comparison, going rate in regular workshop is £70-100). I need to point out here that two alloys had no visible markings on them and 2 alloys had just a minor scratches (which should come under regular wear and tear anyway). This was included in the original handback report. I wrote to Cars on Demand stating that 2 wheels were returned in the same state they were received but claim was simply rejected by their commercial director without an evidence or explanation. Finally, don't forget, you will be paying extra premium rate for the car lease anyway (£526 per month for BMW series 1)