Over charged for carpet been awaiting a refund for over 3 months.Do not reply to emails or massages left on the phone service. very poor customer service.Numerous occasions managed to speak to someone on the phone all you get is they are working from home and its all being sorted out and promise that a cheque will soon be sent.Oh and always covid is blamed.Very quick to get the order and payment but not so when it comes to giving a refund Update it gets worse had a reply from Dilan that customer services would look into this on the 11th September.Still not heard any more or had a refund.