I had £1980 worth of carpet/vinyl ( full house ) of carpets and vinyl fitted by one of the Galashiels, Scottish Borders branch fitter and 2 sidekicks. Said he was very busy as he had jobs for carpetright and himself. He rushed the fitting leaving nails from previous underlay in place as "I wouldn't feel them"-yes I did! He left for a couple of hours to go back to a previous job (which was a complaint,) completely fitted one area vinyl wrong and got sent back to try and fix it, covered it in glue as well as wc vinyl that wasn't being replaced and he was so annoyed damaged it and patched it without saying a word! Manager told he later the fitter said he was surprised I complained as he was only trying to help me! Hall stair and sitting room carpet was faulty-badly. Tufts coming out and holed. New carpets and vinyl ordered which took 2 months putting kitchen out of bounds (couldn't unpack house, just moved in). The second carpet was also faulty after the manager assured me it would be well checked in the store before being fitted. Another employee said they NEVER check the carpets! Another wait for a third carpet which got fitted by a different fitter as I refused to let first one in because of past two experiences. He fitted it fine but damaged a brand new kitchen unit, a kickboard-badly and some glue on vinyl. After weeks of going back and forth with the manager lockdown happened. On return the manager asked what I wanted to settle so I told him. He then was either sacked or just left-none of the store team knew what was happening and couldn't help so I put in a complaint. After months going back and forward with manager asking what I wanted to end the situation it has now led to "it's nothing to do with Carpetright, we don't employ the fitters you as the customer does". Even though I never paid the second fitter they have washed their hands of it and I'm to take it up with a fitter they provided and I don't even know his name! I've also been due a refund for gripper that was never used, about £54. Original manager had excuse after excuse and I still don't have my money after 10 months. DO NOT TOUCH THIS COMPANY, if the fitting goes wrong you are on your own. Absolutely disgusted with them. I am not accepting this so it's not finished, it's time they took responsibility for who they have fitting carpets-badly.