I wish I had read these reviews before purchasing carpet from this store. Delays in delivery and manager calling us to book in carpet fitting without checking carpet was actually in the store, This happened twice, so waited on day but no-one showed up, store did not have courtesy to call and let us know The carpet which eventually came was damaged and re-ordered, causing further delays. Eventually carpet which was fitted is defective with line faults in it. Company not willing to refund, and say that if I ask for refund they will remove the fitted carpet, which I don't mind except, now I will have to move out fitted wardrobes which were assembled in the room and all other furniture at extra time and cost to us. 3 days work lost waiting for this fiasco. left with sub-standard carpet. Difficult to resolve issues , company defensive and un-responsive, no sympathy for customer or concept of customer care. Awful awful experience. Used Orpington Branch