Ordered carpet for our living room and stairs .We were booked in for it to be fitted.When it got to the day before I tried to contact the store to confirm but no answer and no contact from the fitter.The next day went to the store in person to be told it was booked in but with a fitter who no longer worked for the company!!Nobody else available that day so rebooked for two weeks later.Told the fitter would be in touch on the Friday(for the Monday).No message came so started to have doubts.By 11 .15 on the Monday,no sign so phoned the store which was answered.The lady said she had just found out the fitter was not working that day!Cancelled the order.One star for the prompt refund of our money goes to the lady at the Hastings store