This the complaint I made over a week ago. Someone came back to me, said It was being looked into, and yet again nothing. 3 years of being messed about and ignored. Terrible Communication, and terrible customer service. I am writing to complain about the awful experience i have had as a customer of carpetright. I purchased wood flooring from you St Albans branch in November 2018. Since then I have had a number of issues with the floor including cloncking sounds, bouncing planks etc When me and my husband first raised this the fitters came back and relayed it. This did not sort the problem.Then things got even worse, not only was the floor bouncing and clocking, it had started to bubble and peel. So we contacted customers services again. They sent a manger from the Hemel Hempstead to inspect the floor and he said we had caused the damage with water some how. He then suggested we should get an independent inspection,if we felt this was wrong. So we did, and the independent inspector said it had been fitted insufficiently. We then contact the Hemel Hempstead branch again, with the report and they said they would re-order the flooring and refit it again.They said they would contact us to arrange fitting.That was way back in April. We were waiting to hear and heard nothing. So again in September I called again to chase, to be told, "we emailed you and you did respond". My husband had changed jobs so that email was no longer in use. So I said, you could of called?? He then said will arrange fitting for the 4th November, out of desperation, and wanting an end to 3 years of Hell, I said yes. More fool me, they did turn up again today. When I rang the shop and spoke to Dee, she said "I'm glad you've phone, I didn't have a contact number for you. I've never heard something so ridiculous.The whole thing has been a nightmare. I want my money back and compensation.You have no regard for your customers and think it's ok to ignore them and treat them like they don't matter. I have also had to use another day of my annual for nothing. I look forward to your response.