Carpetright are very helpful while you are spending money with them but once your hard earned cash is in their till,they dont want to know you anymore.For years we have been buying our carpets from their Apsley branch and have had no problems and thought them to be very helpful but as soon as you find a fault in one of their products,they really dont want to know about it.After several attempts to speak to the manager over the phone and with him always to 'busy' to return our calls,we had to visit the store to get his attention.He promised faithfully that he would come and inspect the faulty carpet on the following Tuesday and would ring before hand to let us know the time of his arrival.We stayed in all day on Tuesday waiting for the phone to ring.It never did and no needless to say no visit ensued.We thought that being a big company we would get an apologetic call first thing the next morning with an explanation as to why we were let down.No phone call came,so we decided to phone the store,and guess what?Yes,the manager was busy in the back but would contact us shortly.After two hours of waiting,we again phoned the store and was now told that the manager had left the premises!Annoyed by this action we left a stern message with the sales assistant to tell the manager he had one final chance to show that he wasnt as inept as his actions were displaying.We got a call about an hour later,not by the manager i hasten to add,but by a sales asisstant who told us that a carpet fitter would definitely be visiting us on the Friday to put right our problems.Safe to say that again despite us staying in all day,no visit or even a courtesy call to explain the absence of a visit occured.If big businesses are now acting in a manner where their customers are merely a hinderance and should be treated with utter contempt then Carpetright would be proud to receive a five star rating because they make you feel rather unwanted and problematic.As i stated earlier they are quite happy to take your money butyou are nothing but a nuisance if the product they sell you has a fault.Their after service is non existent.